KheloZone Responsible Gaming Guidelines

Gaming should always be a source of fun — not a source of problems. Find all responsible gaming tools and support at KheloZone.

We're with you every step of the way

Important Warning

Gaming is a form of entertainment — but excessive play can take a toll on your finances and mental well-being. All KheloZone services are strictly prohibited for anyone under 18. If you feel gaming is having a negative impact on your life, please reach out to our support team.

18+
For Adults Only
24/7
Support Services
5
Protection Tools
Free
All Support Services

What Is Responsible Gaming and Why Does It Matter

At KheloZone, we believe gaming should be an enjoyable experience — full of fun and excitement, with no pressure. Responsible gaming means knowing your limits, sticking to your budget, and never letting gaming take priority over other areas of your life.

Millions of players across Bangladesh use KheloZone for entertainment. To support their wellbeing, we have put in place a range of responsible gaming tools and assistance programs. KheloZone's commitment to responsible gaming goes beyond words — it's reflected in real, practical steps.

Problem gaming often develops gradually — not overnight. Staying aware and taking action early is always the wisest move. We are here to help you along the way.

Remember: gaming is never a source of income. It's a form of entertainment. Never bet more than you can afford to lose.

Our Tools

Responsible Gaming Safeguards

KheloZone helps you stay in control. These tools are completely free and available to use at any time.

Deposit Limit

Set a daily, weekly, or monthly deposit cap. Once a limit is in place, it cannot be exceeded — keeping your budget entirely in your control.

Session Time Limit

Decide in advance how long you'll play. Once the time is up, the system will automatically send you a reminder or end your session.

Cooling-Off Period

Need a short break? Set a Cooling-Off Period of 24 hours to 30 days. During this time, no bets or deposits can be made from your account.

Self-Exclusion

If you feel you need an extended break, activate Self-Exclusion for anywhere between 6 months and 5 years. Your account will be completely inactive for the entire duration.

Loss Limit

If your losses exceed a set amount, the system will automatically pause your play. This is one of the most effective ways to keep financial losses in check.

Direct Support

For any concerns, reach out to our 24/7 support team. Our trained support representatives are always ready to point you in the right direction.

Check Yourself

If you answer "Yes" to 3 or more of the questions below, consider seeking support.

1

Are you spending more time or money on gaming than your budget allows?

2

Do you keep playing to win back what you've lost, only to lose more?

3

Can't stop playing, or feeling restless when you do?

4

Hiding your gaming activity from family or friends?

5

Is gaming affecting your work, studies, or relationships?

6

Feeling irritable or anxious when you're away from gaming?

Whatever your answer, seeking help isn't a weakness — it takes courage. Talk to us.

Tips for Healthy Gaming Habits

  • Set a time limit and budget before you start playing.
  • Play for entertainment only, not as a source of income.
  • Do not play when you are tired, emotionally distressed, or under the influence of alcohol.
  • Take regular breaks — at least 15 minutes every hour.
  • Prioritize spending time with family and friends.
  • Accept losses gracefully — don't chase them with angry bets.
  • Review your monthly gaming spend.
  • Make regular use of KheloZone's limit tools.

Contact Support

You're not alone. KheloZone's support team and our professional network are always here for you.

  • Live Chat: Active 24/7 on the website
  • Email: support@khelozone.net
  • Self-Exclusion: Activate from Account Settings
Step by Step

How to Set Your Limits

Set your gaming limits in just a few minutes.

1

Log In

Log in to your KheloZone account and click on the profile icon.

2

Go to Settings

Look for the "Responsible Gaming" menu.

3

Choose Your Limit

Choose from a Deposit, Loss, or Session Limit — then enter your preferred amount.

4

Confirm

Save. Your limit takes effect immediately. Changes apply after 24 hours.

Minor Protection

KheloZone strictly prohibits anyone under the age of 18 from using the platform. Age verification is mandatory at registration, and identity is confirmed through the KYC process.

If you suspect your child is using this platform, contact our support team immediately. We will investigate and take the necessary action. We also recommend installing parental control software on shared family computers and mobile devices.

  • Age verification is mandatory at registration.
  • Suspicious accounts are suspended immediately.
  • If a minor is identified, all funds are returned.

Self-Exclusion Policy

Self-exclusion is a feature that lets you voluntarily take a break from your KheloZone account for a set period of time. During this period:

  • No bets or deposits can be placed.
  • No promotional emails or notifications will be sent.
  • The exclusion cannot be lifted before the period expires.
  • Your account balance will remain safe and secure.

To activate self-exclusion, go to the "Responsible Gaming" section in your account settings, or email us directly at support@khelozone.net. We will process your request within 24 hours.

Financial Safety Tips

Financial awareness is a key part of responsible gaming. KheloZone wants every player to stay financially secure:

  • Set a separate budget for gaming each month.
  • Never gamble with borrowed money or dip into emergency savings.
  • Set aside only a small portion of your salary or income for gaming.
  • Review your monthly transaction history regularly.
  • Avoid chasing losses.

Setting a deposit limit on KheloZone is quick and easy — and it's your most effective safeguard for financial security.

Mental Health & Gaming Addiction

Gaming addiction is a recognized mental health condition — and when identified early, it can be effectively addressed. Some common signs include:

  • Thinking about gaming constantly.
  • Getting angry or frustrated when you lose.
  • Sacrificing sleep, meals, or your social life for gaming.
  • Playing excessively in secret without your family's knowledge.
  • Repeatedly failing to cut back or stop playing.

If you notice these signs, don't wait — seek professional help. KheloZone's support team can connect you with a qualified counsellor.

FAQs

Responsible Gaming — Frequently Asked Questions

Yes, limits can be increased. However, for your protection, any increase takes 7 days to come into effect. Decreasing a limit, on the other hand, takes effect immediately.

Yes, completely safe. All funds in your account are protected throughout your Self-Exclusion period. Once it ends and you log back in, your balance will be fully intact.

No, only the account holder can set their own limits. However, if a family member has concerns, they are welcome to contact us at support@khelozone.net for guidance.

A Cooling-Off Period is typically short-term — from 24 hours up to 30 days. Self-Exclusion is long-term — from 6 months up to 5 years. Neither can be cancelled before the period ends.

KheloZone does not provide direct mental health counseling. However, our support team can connect you with the right professional organizations and provide any information you may need.
Enjoy Safely

Play Responsibly, Play Happy

Register on KheloZone and use our safety tools to enjoy a healthy, fun gaming experience.

Register Now Log In

18+ | Play Responsibly | Gaming Can Be Addictive

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