KheloZone Privacy Policy

1. Introduction

Welcome to KheloZone. This Privacy Policy ("Policy") explains how we collect, use, store, and protect your personal information. KheloZone's Privacy Policy has been specifically designed with users in Bangladesh in mind.

By using our platform, you are considered to have accepted this privacy policy. If you disagree with any part of it, please contact us before continuing to use our services.

2. Information We Collect

KheloZone may collect information through various methods. The types of data collected include:

• Registration Information: Full name, email address, phone number, date of birth, and residential address.
• Identity Verification (KYC) Information: A copy of your national ID, passport, or driving licence.
• Financial Information: Payment method details (not the full card number) and transaction history.
• User Activity: Login times, gaming history, and betting patterns.
• Technical Information: IP address, browser type, device information, and cookies.
• Contact Information: Support tickets, live chat messages, and email conversations.

We only collect information that is necessary to provide our services. KheloZone does not collect unnecessary data under its privacy policy.

3. How We Use Your Information

The information we collect is used for the following purposes:

• Account creation, management, and verification.
• Processing financial transactions and preventing fraud.
• Delivering a personalized gaming experience and relevant promotional offers.
• Providing customer service and technical support.
• Meeting legal and regulatory obligations.
• Ensuring platform security and a fair gaming environment.
• Analytics and research to improve the quality of our services.

Your data will never be sold to advertisers or third parties. KheloZone's Privacy Policy is firmly committed to this principle.

4. Sharing & Disclosure of Information

KheloZone does not generally share your information with third parties. However, data may be shared in the following limited circumstances:

• Payment Processors: Necessary information is shared with trusted payment gateways to process transactions.
• Legal Obligation: Information may be disclosed in response to a court order or a lawful request from a government authority.
• Fraud Prevention: Data may be shared with regulatory authorities to detect and prevent illegal activity.
• Technology Partners: Trusted technology providers that operate the platform may have limited access to your data.

5. Data Retention & Deletion

KheloZone retains your data for as long as your account remains active or as needed to provide our services. Even after account closure, certain information may be kept for a defined period for legal and regulatory purposes.

• Transaction records: minimum 5 years.
• KYC documents: 5 years after account closure.
• Communication records: 3 years.
• Technical logs: 12 months.

Once the retention period expires, data is securely deleted or anonymised. You may also request deletion at any time — though this may be limited where legal obligations apply.

6. Cookies & Tracking Technologies

KheloZone uses cookies and similar technologies on its website to enhance your browsing experience and maintain platform functionality.

• Essential Cookies: Essential for login sessions and core platform functionality.
• Analytics Cookies: Used to understand user behavior — these can be disabled.
• Preference Cookies: To remember your language preferences and settings.

You can block or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain services.

7. Your Rights

Under KheloZone's Privacy Policy, you have the following rights:

• Right to Access: You can find out what information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request that your data be deleted under certain circumstances.
• Right to Restrict Processing: In certain cases, you may request that we restrict the processing of your data.
• Marketing Opt-Out: You can opt out of promotional emails or SMS at any time.

To exercise these rights, support@khelozone.net. We'll do our best to respond within 30 days.

8. Protection of Minors

KheloZone strictly does not provide services to anyone under the age of 18. If it is found that a minor has created an account, that account will be immediately closed and all associated data deleted.

If parents suspect their child is using our platform, please contact our support team immediately.

9. Security Measures

KheloZone follows industry-standard security practices to protect your information:

• 256-bit SSL/TLS encryption applied to all data transfers.
• Regular security audits and vulnerability assessments.
• Two-Factor Authentication (2FA) available.
• Strict data access policies for all staff.
• Automated monitoring systems to detect suspicious activity.

That said, no method of transmission over the internet is 100% secure. We strongly encourage you to use a strong password and never share your login credentials with anyone.

10. Policy Changes

KheloZone may update this privacy policy from time to time. If significant changes are made, notice will be provided via email or on the platform. Continued use of the platform after any changes constitutes acceptance of the updated policy. The date of the latest update is always shown at the top of the page.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us:

• Email: privacy@khelozone.net
• Support Email: support@khelozone.net
• Live chat: available 24/7 on the website

We typically respond to all privacy-related requests within 7 business days.